Return policy vs price match policy
27 days ago, I purchased a $600 toolbox from Menard’s. Today, it’s on sale for $60 less than what I paid.
Their price match policy is only 14 days, but they have a 90 day return policy. I’ve never agreed with that policy, because they’ll happily let you return an item and re-buy it. In this case, the toolbox is excessively heavy, so returning it is difficult.
I stopped in and asked politely for a price match. The first girl said it wasn’t possible, but happily volunteered a manager. The manager came over, and without saying anything started typing at the computer. She said the computer wouldn’t let her do a price adjustment. That implies that she was willing to do it, but couldn’t, simply because of a computer limitation.
I then asked to return the toolbox and re-buy it. She said I would need to bring it in. I asked if it made sense for me to bring it in, have her look at it for 2 seconds, adjust it, and then let me take it home. She said that was their policy, and if she didn’t see the toolbox it was “fraud”.
Why do they have to be like this? I can understand strict rules, but treat your customers right. I spend a lot of money there. On the receipt for the toolbox alone I spent $900.
I’m now going to purchase the toolbox again at the sale price, and promptly return it using the old receipt. I’m sure John Menard, Jr. can spare $60 of his $7.3 billion.
715-834-4931. Super Menards customer service number. Ask for John.
I’ve worked retail before and came up with a similar situation (during a tax-free weekend in Texas) where a customer wanted to return and then buy back some items that he didn’t bring in and my manager shot it down initially before having a long talk with the guy and basically, what happened was that we could do it in the past, but not any more because the company lawyers determined it to be fraud, which makes sense if you think about it.
Well i guess that everyone must make a living somehow
The best way to beat the system is to take your receipt with you. Go and purchase a new one, walk out the door and right back in and return it on the old receipt. Saves the hassle of cleaning out the one you have and hauling it back to the store to repurchase it.