Return policy vs price match policy
Comments(1) 27 days ago, I purchased a $600 toolbox from Menard’s. Today, it’s on sale for $60 less than what I paid.
Their price match policy is only 14 days, but they have a 90 day return policy. I’ve never agreed with that policy, because they’ll happily let you return an item and re-buy it. In this case, the toolbox is excessively heavy, so returning it is difficult.
I stopped in and asked politely for a price match. The first girl said it wasn’t possible, but happily volunteered a manager. The manager came over, and without saying anything started typing at the computer. She said the computer wouldn’t let her do a price adjustment. That implies that she was willing to do it, but couldn’t, simply because of a computer limitation.
I then asked to return the toolbox and re-buy it. She said I would need to bring it in. I asked if it made sense for me to bring it in, have her look at it for 2 seconds, adjust it, and then let me take it home. She said that was their policy, and if she didn’t see the toolbox it was “fraud”.
Why do they have to be like this? I can understand strict rules, but treat your customers right. I spend a lot of money there. On the receipt for the toolbox alone I spent $900.
I’m now going to purchase the toolbox again at the sale price, and promptly return it using the old receipt. I’m sure John Menard, Jr. can spare $60 of his $7.3 billion.